Terms of Service

Terms of Service

Last Updated: 19 February 2026

Welcome to ePet Store (“we,” “us,” “our,” or the “Site”), an online store offering pet products, accessories, and related supplies. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”).

By accessing or using https://epetstoreus.com (the “Site”), you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services.

1. Overview

1.1 Service Provider

ePet Store operates this online store offering pet-related products for sale within the United States. All purchases and interactions on the Site are governed by these Terms.

1.2 Eligibility

To use our Services, you must be at least 18 years old or have the legal capacity to enter into a binding agreement in your jurisdiction. By using our Services, you represent and warrant that you meet these requirements.

2. User Accounts

2.1 Account Creation

You may create an account to access certain features of the Site. You agree to provide accurate, current, and complete information and to update your information as necessary.

2.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you suspect unauthorized use, you must notify us immediately.

3. Orders and Payment

3.1 Placing Orders

When you place an order through our Site, you are making an offer to purchase products. We reserve the right to accept or reject any order for reasons including:

  • Product availability

  • Errors in pricing or descriptions

  • Suspected fraud or unauthorized transactions

3.2 Pricing and Availability

All prices are listed in U.S. dollars and are subject to change without notice. While we strive for accuracy, errors may occur. We reserve the right to correct pricing errors and cancel or adjust orders if necessary.

3.3 Payment

We accept payment methods displayed at checkout. By submitting payment information, you represent that you are authorized to use the payment method and authorize us to charge the total order amount.

4. Shipping and Delivery

4.1 Shipping Policy

We ship within the United States only. Orders are processed within 24 hours, and delivery timeframes are outlined in our Shipping Policy.

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers or events beyond our control.

4.2 Shipping Address

You are responsible for providing an accurate shipping address. We are not responsible for orders delayed or lost due to incorrect information provided at checkout.

5. Returns and Refunds

5.1 Return Policy

Returns are accepted in accordance with our Return & Refund Policy, which is incorporated into these Terms by reference.

Products must be returned within 14 calendar days of delivery and must be unused and in original packaging.

5.2 Refunds

Refunds are processed within 14 calendar days after we receive and inspect the returned item. Refunds are issued to the original payment method.

5.3 Exchanges

We do not offer exchanges. Customers may return eligible items for a refund and place a new order separately.

6. Product Use Disclaimer

Our pet products are intended for general pet use only. It is your responsibility to ensure that products are suitable for your specific pet’s size, breed, health condition, and dietary needs.

We are not responsible for misuse of products or failure to follow product instructions.

7. Intellectual Property

7.1 Ownership

All content on this Site, including text, graphics, logos, images, product descriptions, and software, is the property of ePet Store or its licensors and is protected by intellectual property laws.

7.2 Limited License

You are granted a limited, non-exclusive, revocable license to use the Site for personal, non-commercial purposes only. Unauthorized use is strictly prohibited.

8. Prohibited Activities

You agree not to:

  • Violate any applicable laws or regulations

  • Use the Site for fraudulent or unlawful purposes

  • Interfere with the security or proper functioning of the Site

  • Attempt unauthorized access to any accounts or systems

  • Use automated systems (bots, scrapers) without permission

9. Disclaimers and Limitation of Liability

9.1 Disclaimer

The Services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee that the Site will be uninterrupted, secure, or error-free.

9.2 Limitation of Liability

To the maximum extent permitted by law, ePet Store and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services.

10. Indemnification

You agree to indemnify and hold harmless ePet Store and its affiliates from any claims, damages, or expenses arising from:

  • Your use of the Services

  • Your violation of these Terms

  • Your infringement of any third-party rights

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which our business operates, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved through binding arbitration or a court of competent jurisdiction within the United States.

12. Changes to These Terms

We may update these Terms at any time. Changes become effective upon posting on this page. Continued use of the Site after changes constitutes acceptance of the updated Terms.

13. Termination

We reserve the right to suspend or terminate your access to the Services at any time, without notice, for violation of these Terms or other lawful reasons.

14. Contact Information

If you have questions about these Terms, please contact us:

ePet Store
Address: 3917 Susanna Rd, Randallstown, MD 21133, United States
Email: sales@epetstoreus.com
Contact: (443) 463-5369
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST, New York Time)