Last Updated: 22/11/2025

OVERVIEW

Welcome to E Pet Store (operated by SHEIRRA LLC). The terms “we”, “us”, and “our” refer to E Pet Store (operated by SHEIRRA LLC). We operate this store and website, including all information, content, features, tools, products, and services offered to you, in order to provide a curated shopping experience (“the Services”). Our store is powered by Shopify, which enables us to provide these Services.

These Terms of Service (“Terms”) describe your rights and responsibilities when you use or access the Services.

By accessing our website, browsing our store, or making a purchase, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you should not use the Services.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services, you confirm that you are of the age of majority in your jurisdiction and you consent to allow your minor dependents to access the Services on devices you own or manage.

To use our Services, you may be required to provide personal information such as your name, email, billing/shipping address, and payment details. You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You may not transfer or sell your account to any other individual.

SECTION 2 – OUR PRODUCTS

We make every effort to display accurate product information. However, colors and details may appear differently depending on your device and screen configuration.

We do not guarantee that product appearance, quality, or performance will match your personal expectations.

Product descriptions, pricing, and availability may change at any time without notice. We may limit product quantities or discontinue products at our discretion.

SECTION 3 – ORDERS

By placing an order, you make an offer to purchase. E Pet Store (operated by SHEIRRA LLC) reserves the right to accept or decline any order at our discretion.

Orders are not accepted until payment has been processed and we send you an official order confirmation.

We may decline, modify, or cancel orders for reasons including:
• Suspected fraud
• Incorrect customer details
• Inventory errors
• Pricing mistakes

If an order is changed or canceled, we will notify you via the contact information provided.

Returns and exchanges are governed only by our Return & Refund Policy.

You represent that your purchases are for personal use and not for resale or export.

SECTION 4 – PRICES AND BILLING

Prices may change at any time. The price shown at checkout is the final price for your order.

Unless stated otherwise, prices exclude shipping, handling, taxes, customs, or import fees.

Promotions are governed by separate terms. If any conflict exists, promotion terms prevail.

You agree to provide accurate billing and account information and to keep this information updated so we can fulfill your orders.

You represent and warrant that:
(i) the payment information you provide is valid;
(ii) you are authorized to use the payment method;
(iii) the charges will be honored by your financial institution;
(iv) you will pay the posted prices including applicable fees.

SECTION 5 – SHIPPING AND DELIVERY

Shipping times are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, customs, weather, or events beyond our control.

Once an order is handed to the carrier, risk of loss transfers to you.

Full shipping terms are available in our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

All trademarks, logos, text, images, designs, and content on the Services belong to E Pet Store (operated by SHEIRRA LLC) or our licensors.

You may not copy, reproduce, distribute, modify, or exploit any part of the Services without prior written permission.

Shopify trademarks and third-party logos belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools without oversight or control. You use these tools at your own risk and must ensure you understand the relevant third-party terms.

Future new features will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We do not endorse or guarantee the accuracy or safety of third-party content.

You access third-party sites at your own risk. Issues regarding third-party products or services must be directed to the third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

E Pet Store (operated by SHEIRRA LLC) is powered by Shopify. All purchases are made directly between you and us.

Shopify is not responsible for your transactions, products, disputes, damages, or losses arising from purchases.

You release Shopify from all claims related to your transactions.

SECTION 10 – PRIVACY POLICY

Personal information collected through the Services is governed by our Privacy Policy.
Shopify also processes data through the platform. You acknowledge both policies when using the Services.

Your information may be transmitted to third-party service providers located in the United States or other jurisdictions.

SECTION 11 – FEEDBACK

By submitting feedback, suggestions, reviews, or ideas (“Feedback”), you grant us a perpetual worldwide license to use such Feedback for any purpose.

You represent that you own or have rights to the Feedback submitted.

We may remove Feedback at our discretion if it violates these Terms or applicable law.

SECTION 12 – ERRORS AND OMISSIONS

From time to time, information on the Services may contain errors or inaccuracies. We reserve the right to correct such errors and update information without notice.

We may cancel or modify orders affected by inaccuracies.

SECTION 13 – PROHIBITED USES

You agree not to use the Services for unlawful purposes or in ways that violate the rights of others.

Prohibited uses include:
• Fraud
• Harassment
• Unauthorized data collection
• Uploading viruses or malicious code
• Spamming or scraping
• Violating intellectual property laws

We may suspend or terminate accounts that violate these Terms.

SECTION 14 – TERMINATION

We may terminate your access to the Services at any time without notice.

Sections regarding Intellectual Property, Feedback, Disclaimers, Liability, Indemnification, and Governing Law survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available,” without warranties of any kind.

We do not guarantee uninterrupted, secure, or error-free service.

Some jurisdictions do not allow warranty disclaimers; in such cases, limitations may not fully apply.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, E Pet Store (operated by SHEIRRA LLC) and Shopify are not liable for any direct, indirect, incidental, or consequential damages arising from use of the Services or purchases made through the Services.

This includes losses related to:
• Revenue
• Data
• Use
• Product defects
• Service interruptions

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless E Pet Store (operated by SHEIRRA LLC) and Shopify from any claims arising from your breach of these Terms or your misuse of the Services.

SECTION 18 – SEVERABILITY

If any provision is found unenforceable, the remainder of the Terms remains valid.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce a right does not constitute a waiver.

These Terms, along with relevant policies, form the entire agreement between you and us.

SECTION 20 – ASSIGNMENT

You may not assign your rights under these Terms.
We may assign our rights without notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the State of Maryland, USA.

SECTION 22 – HEADINGS

Section headings are for convenience and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We may update these Terms at any time. Updates become effective when posted.

Your continued use of the Services constitutes acceptance of changes.

SECTION 24 – CONTACT INFORMATION

Questions regarding the Terms should be sent to sales@epetstoreus.com.

Trading Name: E Pet Store (operated by SHEIRRA LLC)
Email: sales@epetstoreus.com
Business Address: 3917 Susanna Rd, Randallstown, MD 21133
Phone: +1 (443) 463-5369
Business Registration Number: W26290924
Mon - Fri 9:00 AM to 5:00 PM (EST)