Privacy Policy

Last updated: 19 February 2026

This Privacy Policy describes how ePet Store ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://epetstoreus.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected within the past 12 months personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to:

• Communicate with you

• Provide, operate, and improve the Services

• Comply with legal obligations

• Enforce our terms and policies

• Protect or defend the Services, our rights, and the rights of our users

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to you.

1. Information We Collect Directly from You

We may collect the following information when you place an order, create an account, or contact us:

• Contact details (name, email address, phone number, shipping address, billing address)

• Order information (products purchased, payment confirmation, order history)

• Account information (username, password, security-related information)

• Customer support communications (messages, inquiries, feedback)

• Pet-related information you voluntarily provide (such as pet type, size, breed, or preferences to help personalize recommendations)

You may choose not to provide certain information; however, this may limit your ability to use certain features of our Services.

2. Information We Collect Automatically (Usage Data)

When you visit our Site, we may automatically collect certain information about your device and usage of our Services, including:

• IP address

• Browser type and version

• Device type

• Pages visited

• Time spent on pages

• Referring website

• Interaction with ads and emails

This information is collected using cookies, pixels, and similar technologies.

3. Information We Obtain from Third Parties

We may receive information about you from third-party service providers, including:

• E-commerce platform providers

• Payment processors (to process payments securely)

• Shipping and fulfillment partners

• Advertising and marketing partners

• Analytics providers

Payment information (such as credit/debit card details) is processed securely by third-party payment providers. We do not store full payment card details on our servers.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products and Services

• Process and fulfill orders for pet products and accessories

• Arrange shipping and delivery

• Manage returns and exchanges

• Provide order confirmations and updates

• Maintain and manage your account

Marketing and Advertising

• Send promotional emails or offers (you may unsubscribe at any time)

• Show relevant advertisements for pet supplies and accessories

• Improve personalization of products and content

Security and Fraud Prevention

• Detect and prevent fraudulent transactions

• Protect our Site and customers

• Enforce our policies

Customer Support and Improvements

• Respond to inquiries

• Improve our website, products, and services

• Analyze trends and customer preferences

Cookies

We use cookies and similar technologies to:

• Operate and improve our website

• Remember your preferences

• Analyze traffic and usage

• Deliver relevant advertisements

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.

Our Site may not respond to “Do Not Track” signals.

How We Disclose Personal Information

We may disclose your personal information in the following situations:

• With service providers (payment processors, shipping companies, IT support, analytics providers)

• With advertising and marketing partners

• With affiliates within our business group

• To comply with legal obligations

• To protect our rights and prevent fraud

• In connection with a business transfer (such as a merger or acquisition)

In the past 12 months, we may have disclosed the following categories of personal information:

• Identifiers (name, email, address, phone number)

• Commercial information (order history, purchase details)

• Internet activity (usage data)

• Geolocation data (derived from IP address)

Data Retention

We retain your personal information only as long as necessary to:

• Provide the Services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Your Rights (For U.S. Residents)

Depending on your state of residence, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Opt out of certain data processing or marketing communications

To exercise your rights, please contact us using the information below.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those third parties.

Children’s Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

ePet Store
Address: 3917 Susanna Rd, Randallstown, MD 21133, United States
Email: sales@epetstoreus.com
Contact: (443) 463-5369
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST, New York Time)