Privacy Policy
Last updated: November 22, 2025
E Pet Store, operated by SHEIRRA LLC, operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services") to provide you with a curated shopping experience. The Services are powered by Shopify, which enables us to provide the Services efficiently.
This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We may collect or process the following personal information depending on how you interact with our Services and as permitted by law:
-
Contact information: Name, billing address, shipping address, phone number, email address.
-
Financial information: Payment card details, financial account numbers, transaction information, and payment confirmations.
-
Account information: Username, password, security questions, preferences, and settings.
-
Transaction information: Items you view, add to cart or wishlist, purchase, return, exchange, or cancel, and past transactions.
-
Communications: Any information you provide when contacting us.
-
Device information: IP address, browser type, device identifiers, and network information.
-
Usage information: How you interact with the Services, including navigation and activity patterns.
Sources of Personal Information
We may collect information from:
-
Directly from you: When you create an account, make a purchase, contact us, or provide information.
-
Automatically: Through our website, tools, and cookies.
-
Service providers: When third-party vendors perform services on our behalf.
-
Partners or third parties: When permitted by law or with your consent.
How We Use Your Personal Information
We use personal information to:
-
Provide and improve Services: Process payments, fulfill orders, manage your account, facilitate returns or exchanges, recommend products, and tailor your shopping experience.
-
Marketing and advertising: Send promotional communications (email, SMS, or postal) and display relevant online ads. You may opt out of marketing at any time.
-
Security and fraud prevention: Authenticate accounts, protect against fraudulent or illegal activity, and ensure a secure shopping experience.
-
Customer support and communication: Respond to inquiries and provide effective service.
-
Legal compliance: Comply with laws, respond to legal requests, enforce policies, or protect the rights of E Pet Store, operated by SHEIRRA LLC.
How We Share Your Personal Information
We may disclose personal information to:
-
Shopify and service providers: For IT, payment processing, shipping, analytics, and other operational services.
-
Marketing partners: For personalized marketing based on your activity, subject to your consent and opt-out rights.
-
Affiliates or corporate group members.
-
Business transactions: Such as mergers, acquisitions, or legal obligations.
-
With your consent or direction: For example, to complete orders or enable social media integrations.
Relationship with Shopify
Our Services are hosted on Shopify. Shopify may collect and process your information to provide and improve the Services. For more information, you can review the Shopify Privacy Policy
Third-Party Links
The Services may include links to third-party websites. E Pet Store, operated by SHEIRRA LLC, is not responsible for the privacy or security of these sites. We encourage you to review the privacy policies of third-party websites.
Children’s Privacy
The Services are not intended for children. We do not knowingly collect personal information from children under the age of 18. If you believe your child has provided us personal information, please contact us to request deletion.
Security and Retention
We implement reasonable security measures to protect your information but cannot guarantee complete security.
We retain your personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce our agreements and policies.
Your Rights
Depending on your location, you may have the right to:
-
Access or request your personal information.
-
Correct inaccuracies in your personal information.
-
Request deletion of your personal information.
-
Receive a copy of your data or request portability.
-
Opt out of targeted advertising or sale/sharing of personal information.
You may exercise these rights by contacting us at sales@epetstoreus.com or using the Services’ provided mechanisms. We will not discriminate for exercising these rights.
International Transfers
Your personal information may be transferred, stored, or processed outside your country. We ensure appropriate safeguards are applied, such as standard contractual clauses, when transferring data internationally.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page with the “Last updated” date revised accordingly.
Contact Us
For questions about this Privacy Policy or to exercise your rights, contact:
Trading Name: E Pet Store (operated by SHEIRRA LLC)
Email: sales@epetstoreus.com
Business Address: 3917 Susanna Rd, Randallstown, MD 21133
Phone: +1 (443) 463-5369
Business Registration Number: W26290924
Mon - Fri 9:00 AM to 5:00 PM (EST)
