Return and Refund Policy

At E Pet Store, operated by SHEIRRA LLC, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help.

Return Window

You have 14 days from the date you receive your item to request a return.

Eligibility

To be eligible for a return:

  • Items must be unused, unworn, and in their original packaging.

  • You must include the receipt or proof of purchase.

  • Custom, made-to-order items and sale items cannot be returned.

How to Start a Return

To start a return, contact us at sales@epetstoreus.com.

Returns must be sent to:
3917 Susanna Rd, Randallstown, MD 21133

Important: Items sent without requesting a return first will not be accepted.

Return Shipping

  • Customer pays for return shipping.

  • If your item is defective or the wrong item, contact us within 48 hours. In this case, E Pet Store, operated by SHEIRRA LLC, will cover the return shipping.

Refunds

  • Once we receive and inspect your return, your refund will be processed within 14 business days to the original payment method.

  • It may take additional time for your bank or credit card to post the refund.

  • If more than 14 business days have passed since approval, contact us at sales@epetstoreus.com

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can make it right.

Exchanges

The fastest way to get what you want is to return your item first and, once accepted, place a separate order for the new item.

Contact:

Trading Name: E Pet Store (operated by Sheirra LLC)
Email: sales@epetstoreus.com
Business Address: 3917 Susanna Rd, Randallstown, MD 21133
Phone: +1 (443) 463-5369
Business Registration Number: W26290924
Mon - Fri 9:00 AM to 5:00 PM (EST)