Shipping Policy
Shipping Policy
Last Updated: 19 February 2026
At ePet Store, we are committed to delivering your pet products quickly and safely throughout the United States. Please review our shipping policy below.
1. Shipping Timeframe
We offer:
- Estimated Shipping: 3–5 Business Days
Delivery times are estimates and may vary slightly depending on your location and carrier operations.
Business days are Monday through Friday, excluding federal holidays.
2. Order Processing Time
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All orders are processed within 24 hours of receiving the order.
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Orders placed before 2:00 PM (local time) will be processed and dispatched the same business day.
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Orders placed after 2:00 PM (local time) will be processed and dispatched on the next business day.
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Orders placed on weekends or holidays will be processed on the next business day.
Once your order is shipped, you will receive a shipping confirmation email with tracking details.
3. Shipping Rates
Shipping charges (if applicable) will be calculated and clearly displayed at checkout before you complete your purchase.
4. Shipping Destinations
We currently ship within the United States only.
At this time, we do not ship to:
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P.O. Boxes
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APO/FPO addresses
If you are unsure whether we can deliver to your location, please contact us before placing your order.
5. Order Tracking
After your order has been dispatched, you will receive a confirmation email with a tracking number.
Please allow up to 24 hours for tracking updates to appear in the carrier’s system.
6. Shipping Delays
While we strive to meet all estimated delivery times, delays may occur due to:
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Weather conditions
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Carrier issues
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High shipping volume
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Other factors beyond our control
ePet Store is not responsible for delays caused by shipping carriers or circumstances outside our control, but we will assist you in resolving any shipping concerns.
7. Missing or Lost Packages
If your order has not arrived within the expected delivery timeframe, please contact us at:
sales@epetstoreus.comInclude your order number in your message so we can investigate promptly.
Please ensure your shipping address is accurate at checkout. We are not responsible for delays or losses due to incorrect address information provided by the customer.
8. Damaged Items
If your order arrives damaged, please contact us within 24 hours of delivery.
Email sales@epetstoreus.com with:
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Your order number
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Clear photos of the damaged item(s)
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Photos of the packaging
We will review your request and arrange a replacement or refund if applicable.
9. Returns & Refunds
For details about returns, exchanges, and refunds, please refer to our Return & Refund Policy available on our website.
10. Contact Us
For any shipping-related inquiries, please contact:
ePet Store
Address: 3917 Susanna Rd, Randallstown, MD 21133, United States
Email: sales@epetstoreus.com
Contact: (443) 463-5369
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST, New York Time)
We are here to ensure your pet’s essentials arrive safely and on time.