At E PET STORE, Operated by SHEIRRA LLC we take pride in delivering your orders quickly and reliably across the United States.

Order Processing & Dispatch

All orders are processed and dispatched within 24 hours of receiving confirmed payment (Monday–Friday, excluding U.S. public holidays).
Orders placed outside of business hours or on weekends will be processed on the next business day.

Express Shipping (U.S. Only)

Flat Rate: $9.99 per order

Orders placed before 2:00 PM EST (Monday - Friday) are typically shipped the same day, with delivery expected within 3–5 business days including handling time.

Orders placed after 2:00 PM will be dispatched on the next business day.

Delivery Delays

We strive to ensure all orders arrive on time; however, unexpected carrier or weather-related delays can occasionally occur.

If your order hasn’t arrived within the estimated timeframe, please contact our customer service team, and we’ll work with the carrier to resolve the issue as quickly as possible.

Special Delivery Requests

If you need a specific delivery time or have particular delivery instructions, please contact us before placing your order so we can accommodate your request when possible.

Contact:

Trading Name: E Pet Store (operated by SHEIRRA LLC)
Email: sales@epetstoreus.com
Business Address: 3917 Susanna Rd, Randallstown, MD 21133
Phone: +1 (443) 463-5369
Business Registration Number: W26290924
Mon - Fri 9:00 AM to 5:00 PM (EST)